Remote Technical Support Specialist I (SaaS/Healthcare)

Net Health; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 30,000 - 37,000; Full time

Job summary

Net Health is seeking a Technical Support Representative I to deliver end-user support for our SaaS healthcare solutions in a remote capacity. You will own client issues from start to resolution for diverse users, including clinical, billing and administrative staff.

Required are 1+ years in client service or tech support, PC software/hardware setup experience, and strong communication. The role emphasizes documentation, collaboration, and timely case handling in a fast-paced environment.

Qualifications

• 1+ years of experience in client service or technical support role.
• Experience with installation/configuration of PC software and hardware.
• Knowledge of Microsoft SQL Server/T-SQL a plus.
• Experience with computer networking, file shares and Active Directory.
• Good documentation, organizational and project management skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Analyze and resolve issues for clients using department guidelines and timeframes.
• Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services.
• Research, diagnose, troubleshoot and identify solutions to resolve system issues and follow escalation procedures.
• Troubleshoot client issues, including downloading and updating key software dependencies and escalate to level 3/engineering as needed.
• Document support cases and develop internal knowledge base for future reference.
• Provide support for a suite of software applications.
• Retrieve, respond to, and create cases for client emails within the appropriate service level window.

Skills

Client service

Technical support

Documentation

Communication

Project management

Time management

Education

High School diploma or GED

Tools

Microsoft SQL Server/T-SQL

Active Directory

Networking basics

Job description

Net Health is seeking a Technical Support Representative I to deliver end-user support for our SaaS healthcare solutions in a remote capacity. You will own client issues from start to resolution for diverse users, including clinical, billing and administrative staff.

Required are 1+ years in client service or tech support, PC software/hardware setup experience, and strong communication. The role emphasizes documentation, collaboration, and timely case handling in a fast-paced environment.