Customer Support Specialist (Fri-Mon, 7a-6p EST)

Resonance CX Partners; United States; Remote; USD 66,124; Full time

Benefits offered by this job

Hourly rate up to $48

Comprehensive health plans

Flexible PTO and paid parental leave

Supportive work culture

Job summary

A healthcare technology company is seeking a Customer Support Specialist to provide timely support to users and enhance their experience. This role offers flexible work hours and remote options, with opportunities for career advancement within a fast-growing startup. Ideal candidates will have at least 2 years of experience in customer service, excellent communication skills, and are highly organized. The position includes an hourly rate of up to $48, comprehensive health coverage, and generous time-off policies.

Qualifications

• Minimum 2+ years of experience in a Tier 1 or Lead Customer Service Support role, ideally within a technology support environment.
• Able to convey technical troubleshooting clearly.
• Capable of managing multiple priorities with attention to detail.

Responsibilities

• Provide timely support to users, troubleshooting problems and answering questions.
• Gather user feedback for product improvements.
• Communicate with users and track resolutions via CRM.

Skills

Strong communication skills

Highly organized

Results-driven

Proficiency with computers

Tools

CRM systems

Job description

Customer Support Specialist (Fri-Mon, 7a-6p EST)

Join to apply for the Customer Support Specialist (Fri-Mon, 7a-6p EST) role at Resonance CX Partners.

Employer Industry: Healthcare Technology

Why Consider This Job Opportunity

• Hourly rate up to $48, based on geographic location
• Opportunity for career advancement and growth within a fast‑paced, high‑growth startup
• Flexible work hours and remote work options available
• Comprehensive health plans, including Medical, Dental, and Vision coverage
• Generous time‑off policies, including flexible PTO and paid parental leave
• Supportive work culture that prioritizes employee growth and development

What To Expect (Job Responsibilities)

• Provide timely support to Abridge users, troubleshooting problems and answering questions
• Gather user feedback to inform product and operational improvements
• Navigate the CRM tool to communicate with users and track resolutions
• Analyze complex issues and develop effective solutions
• Collaborate with the support team to enhance customer experience

What Is Required (Qualifications)

• Minimum 2+ years of experience in a Tier 1 or Lead Customer Service Support role, ideally within a technology support environment
• Strong spoken and written communication skills, able to convey technical troubleshooting clearly
• Highly organized, capable of managing multiple priorities with attention to detail
• Results‑driven with the ability to work quickly and efficiently in a fast‑paced setting
• Proficiency with computers and comfort in using technology

How To Stand Out (Preferred Qualifications)

• Familiarity with privacy and security protocols, particularly in healthcare
• Experience working with CRM/Ticketing systems with rigorous tracking requirements

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.