Remote Healthcare Tech Support Specialist — Unlimited PTO

Hallmark Health Care Solutions, Inc.; Dallas (TX); On-site; USD 53,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

HSAs contributions

Unlimited PTO

401(k) Retirement Options

Job summary

Hallmark Health Care Solutions, Inc. is hiring a Support Specialist for a remote role within the Flexible Workforce Support department. The position focuses on assisting vendors and clients with healthcare technology questions, troubleshooting issues, and coordinating support activities.

Ideal candidates have 1+ year of healthcare tech experience, strong Excel and CRM skills, and proven ability to communicate clearly with diverse stakeholders while working from home.

Qualifications

• 1+ year experience with healthcare technology.
• Strong written and verbal communication skills.
• Experience using CRM/ticketing systems.

Responsibilities

• Assist vendors and clients with technology questions via email and meetings.
• Troubleshoot and resolve inquiries by gathering information and identifying root causes.
• Manage day-to-day support activities and maintain documentation.
• Escalate to leadership when needed and coordinate with internal teams.
• Participate in training on new features and translate learnings to clients.

Skills

Healthcare technology

Excel

Office Suite

CRM systems

Customer service

Communication skills

Education

High school diploma

Tools

HubSpot

Zendesk

Jira

Job description

Hallmark Health Care Solutions, Inc. is hiring a Support Specialist for a remote role within the Flexible Workforce Support department. The position focuses on assisting vendors and clients with healthcare technology questions, troubleshooting issues, and coordinating support activities.

Ideal candidates have 1+ year of healthcare tech experience, strong Excel and CRM skills, and proven ability to communicate clearly with diverse stakeholders while working from home.