Remote Customer Support Specialist — Train & Solve in SaaS

Arsenault; Phoenix (AZ); Remote; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with a 4% company contribution

PTO and sick leave

Job summary

A technology firm is seeking a Customer Support Specialist to join their remote team in Phoenix, Arizona. The ideal candidate will have at least 2 years of Customer Support experience in a software environment and be proficient in using chat and video communication tools. Responsibilities include educating customers on product use, assisting in issue resolution, and reporting directly to the CEO. The position offers flexible work arrangements, making it suitable for US candidates.

Qualifications

• At least 2+ years of Customer Support experience in a software company.
• Experience in using chat, Zoom, or Loom for communication.

Responsibilities

• Educate and train customers on product usage over chat or video conference.
• Assist customers in resolving issues via chat.
• Understand and explain product functionalities.

Skills

Customer Service orientation

Experience using chat

Experience with Zoom or Loom videos

Job description

A technology firm is seeking a Customer Support Specialist to join their remote team in Phoenix, Arizona. The ideal candidate will have at least 2 years of Customer Support experience in a software environment and be proficient in using chat and video communication tools. Responsibilities include educating customers on product use, assisting in issue resolution, and reporting directly to the CEO. The position offers flexible work arrangements, making it suitable for US candidates.