Remote SaaS Support Analyst — Real Estate Tech

Sierra Interactive LLC; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Excellent medical, dental, and vision coverage

401k retirement plan with up to 4% matching

15 days PTO and 10 paid holidays

12 weeks paid parental leave

Job summary

Sierra Interactive LLC is seeking a Support Analyst to provide exceptional technical and account management support for clients using our real estate CRM platform. The role is fully remote and includes responsibilities such as troubleshooting technical issues, providing customer education, and contributing to documentation efforts. Ideal candidates have experience in customer support within the SaaS industry and possess outstanding communication skills. The company offers excellent medical coverage, a 401k plan, generous PTO, and paid parental leave.

Qualifications

• 1-3+ years working in customer support or product support in a SaaS environment.
• Proficient understanding of IT fundamentals including hardware, software, and networking.
• Familiarity with HTML/CSS/JavaScript, APIs/JSON, and DNS.

Responsibilities

• Provide technical support for clients utilizing the real estate websites and CRM.
• Troubleshoot technical issues and document solutions.
• Create and maintain documentation for client and internal knowledge bases.

Skills

Customer support experience

Problem solving skills

Writing skills

Organizational skills

Technical troubleshooting

Education

High school diploma or GED

Tools

Hubspot

Jira

Confluence

Windows

GSuite

Job description

Sierra Interactive LLC is seeking a Support Analyst to provide exceptional technical and account management support for clients using our real estate CRM platform. The role is fully remote and includes responsibilities such as troubleshooting technical issues, providing customer education, and contributing to documentation efforts. Ideal candidates have experience in customer support within the SaaS industry and possess outstanding communication skills. The company offers excellent medical coverage, a 401k plan, generous PTO, and paid parental leave.