Remote Community Support Advocate - SaaS Helpdesk

Magic, Inc; United States; Remote; USD 10,000 - 12,000; Full time

Benefits offered by this job

Paid time-off

13th month pay

HMO benefits

Payment via Deel

Job summary

Magic, Inc is seeking a Community Support Advocate to join remotely as a full-time, freelance role. You will support Hospitable's host community via online forums and public channels, answer questions, and troubleshoot issues with AI-assisted tools.

You’ll guide users to self-service resources and contribute to a positive brand voice. The position requires minimum 2 years in online community management and at least 6 months in technical support.

Qualifications

• Minimum 2 years in online community management (forums, social pages).
• Minimum 6 months in technical support across channels (email, chat, phone).
• Native-level English communication (C2) with strong writing skills.
• SaaS or hospitality tools experience is a plus.
• Experience supporting international clients or English-speaking markets is a plus.

Responsibilities

• Provide technical and customer support through Hospitable's online community platform.
• Respond to customer questions in a timely, accurate, and friendly manner.
• Troubleshoot product issues using internal resources and AI tools before escalation.
• Guide customers to Help Center articles, workshops, and self-service resources.

Skills

Community management

Technical support

SaaS experience

English proficiency

Global teams

Job description

Magic, Inc is seeking a Community Support Advocate to join remotely as a full-time, freelance role. You will support Hospitable's host community via online forums and public channels, answer questions, and troubleshoot issues with AI-assisted tools.

You’ll guide users to self-service resources and contribute to a positive brand voice. The position requires minimum 2 years in online community management and at least 6 months in technical support.