Remote SaaS Support Advocate and Product Champion

Hospitable, Inc; Union (NJ); Remote; USD 70,974 - 88,258; Full time

Benefits offered by this job

Equity options

Performance Share Units

35 days off per year

Mental health support

Peer recognition rewards

Job summary

A leading SaaS company for vacation rentals is looking for a Customer Support Advocate to empower hosts with exceptional support and product guidance. This remote role involves addressing technical issues, onboarding customers, and collaborating with diverse teams. Candidates should have at least 3 years in technical support for SaaS products, strong communication skills, and a detail-oriented mindset. The position offers a competitive salary, equity options, and generous benefits including 35 days off and mental health support.

Qualifications

• 3+ years experience in technical support for B2B or B2C SaaS products.
• Eager for continuous improvement and team impact.
• Excited to work with a technical product and adapt quickly.

Responsibilities

• Deliver fast, empathetic support to hosts.
• Investigate and troubleshoot technical issues.
• Create bug reports and educational content.

Skills

Technical support experience

Attention to detail

Adaptability to changes

Strong communication skills

Job description

A leading SaaS company for vacation rentals is looking for a Customer Support Advocate to empower hosts with exceptional support and product guidance. This remote role involves addressing technical issues, onboarding customers, and collaborating with diverse teams. Candidates should have at least 3 years in technical support for SaaS products, strong communication skills, and a detail-oriented mindset. The position offers a competitive salary, equity options, and generous benefits including 35 days off and mental health support.