Remote Tech Support Specialist - Fast-Paced Customer Care

Teleperformance USA; Maine; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Retailer discounts

Paid time off

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, managing inbound and outbound communications and resolving inquiries quickly to ensure a positive customer experience. The role emphasizes high-velocity service delivery in a tech-forward environment and welcomes residents of ME to apply.

You will troubleshoot internet service and device issues, triage technical problems, and maintain ticketing for timely resolution.

Qualifications

• 18+ years of age.
• HS Diploma or equivalent required.
• Comfort with desktop computer system.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills.
• Ability to work independently and multi-task.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Supporting Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems, within a fast paced, customer facing environment.
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
• Demonstrate advanced product knowledge and he ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments.
• Abide by and support management directives and adhere to all TP policies.

Skills

Excellent communication skills

Problem-solving abilities

Multitasking

Customer service oriented

Education

HS Diploma or equivalent

Tools

Desktop computer

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, managing inbound and outbound communications and resolving inquiries quickly to ensure a positive customer experience. The role emphasizes high-velocity service delivery in a tech-forward environment and welcomes residents of ME to apply.

You will troubleshoot internet service and device issues, triage technical problems, and maintain ticketing for timely resolution.