Remote Tech Support Specialist | Customer Care

GetJobSmart; Albuquerque (NM); Hybrid; USD 55,000 - 77,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with employer matching

Professional development

Performance bonuses

Remote work options

Job summary

Maple Prime Solutions in Albuquerque, NM, is seeking a Customer Service Rep to deliver excellent client support. This full-time role handles inquiries, documents interactions, and helps with account management, product demonstrations, and IT issue troubleshooting.

The position emphasizes a proactive, customer-focused approach with collaboration across departments. A related degree and strong English proficiency are preferred; remote work options and comprehensive benefits are offered.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience in tech or service.
• Excellent communication and problem-solving skills.
• Ability to work under pressure and meet deadlines.
• Proficiency in English, both written and spoken.
• Basic knowledge of IT services and technologies is a plus.

Responsibilities

• Answer and resolve customer inquiries via phone, email, and chat.
• Document customer interactions and maintain records.
• Escalate complex issues to appropriate teams.
• Provide product and service information to customers.
• Monitor customer satisfaction and identify areas for improvement.
• Assist in development and implementation of customer service best practices.

Skills

Excellent communication

Problem solving

English proficiency

IT knowledge

Education

High school diploma or equivalent

Job description

Maple Prime Solutions in Albuquerque, NM, is seeking a Customer Service Rep to deliver excellent client support. This full-time role handles inquiries, documents interactions, and helps with account management, product demonstrations, and IT issue troubleshooting.

The position emphasizes a proactive, customer-focused approach with collaboration across departments. A related degree and strong English proficiency are preferred; remote work options and comprehensive benefits are offered.