Customer Service Rep

Maple Prime Solutions; Albuquerque (NM); Híbrido; USD 55.000 - 77.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement plan with employer matching

Professional development

Performance bonuses

Remote work options

Descripción de la vacante

Maple Prime Solutions in Albuquerque, NM, is seeking a Customer Service Rep to deliver excellent client support. This full-time role handles inquiries, documents interactions, and helps with account management, product demonstrations, and IT issue troubleshooting.

The position emphasizes a proactive, customer-focused approach with collaboration across departments. A related degree and strong English proficiency are preferred; remote work options and comprehensive benefits are offered.

Formación

• High school diploma or equivalent.
• Previous customer service experience in tech or service.
• Excellent communication and problem-solving skills.
• Ability to work under pressure and meet deadlines.
• Proficiency in English, both written and spoken.
• Basic knowledge of IT services and technologies is a plus.

Responsabilidades

• Answer and resolve customer inquiries via phone, email, and chat.
• Document customer interactions and maintain records.
• Escalate complex issues to appropriate teams.
• Provide product and service information to customers.
• Monitor customer satisfaction and identify areas for improvement.
• Assist in development and implementation of customer service best practices.

Conocimientos

Excellent communication

Problem solving

English proficiency

IT knowledge

Educación

High school diploma or equivalent

Descripción del empleo

Maple Prime Solutions, a growing technology company in Albuquerque, NM, seeks a Customer Service Rep to provide excellent support to clients. This full-time role involves handling customer inquiries and ensuring positive experiences. The salary range is $55,000 - $76,684.

As a Customer Service Rep, you will handle customer inquiries, resolve issues, and provide solutions. You will also assist with account management and maintain detailed records of customer interactions. Your role includes troubleshooting technical problems and offering product demonstrations.

You will work with a team of IT professionals in a dynamic environment. The workplace is in Albuquerque, NM, and requires a proactive and customer-focused approach. Collaboration with other departments is essential for providing comprehensive support.

The salary range for this position is between $55,000 and $76,684 per year, providing a competitive base pay that can vary depending on experience and location. Employees can expect a comprehensive benefits package, which includes robust health insurance coverage, a retirement plan with employer matching contributions, and opportunities for professional development to enhance skills and advance in their careers. Depending on the company's policies and individual performance, additional benefits may include performance bonuses, which are awarded based on meeting or exceeding set targets, and flexible work arrangements, such as remote work options or adjusted hours, to promote work-life balance.

You should have excellent communication skills and a strong understanding of IT services. Experience in customer service is preferred, along with a degree in a related field. Proficiency in English is required, and basic technical knowledge is beneficial.

The application deadline is set for November 22, 2026.

What you will do:

• Answer and resolve customer inquiries via phone, email, and chat.
• Document customer interactions and maintain accurate records.
• Escalate complex issues to the appropriate team members.
• Provide product and service information to customers.
• Monitor customer satisfaction and identify areas for improvement.
• Assist in the development and implementation of customer service best practices.

What we need:

• High school diploma or equivalent.
• Previous customer service experience, preferably in a technology or service-oriented environment.
• Excellent communication and problem-solving skills.
• Ability to work well under pressure and meet tight deadlines.
• Proficiency in English, both written and spoken.
• Basic knowledge of IT services and technologies is a plus.