Remote Customer Support Specialist | Tech Troubleshooter

Talentify; Leawood (KS); Remote; USD 35,000 - 49,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

401(k) Matching

PTO & Parental Leave

Employee Assistance Program

Wellness Programs (Headspace/Airvet)

Charitable Matching

Job summary

Ascend Learning is seeking a Customer Support Specialist to handle inquiries via phone, email, and chat, coordinating resolutions with internal teams and performing initial technical troubleshooting. The role supports a flexible remote work arrangement within the United States and requires strong communication and documentation skills for every customer interaction.

The role operates on CST hours (9am–6pm) with some Saturdays, and offers a comprehensive benefits package including health and

Qualifications

• High School/GED required; Bachelor's preferred.
• 1+ year customer service in a call center.
• Comfort with basic technical troubleshooting.
• Strong verbal and written communication.
• Attention to detail and highly organized.
• Proficient at documenting interactions in systems.
• Willingness to learn new policies and products.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Coordinate problem resolution with internal departments.
• Provide first-level technical troubleshooting.
• Document each customer interaction in the system.
• Stay updated on product and service offerings.
• Work the 9am–6pm CST shift, with some Saturdays.

Skills

Customer Service

Call Center

Technical Troubleshooting

Communication Skills

Documentation

Team Collaboration

Device Management

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

MS Office Suite

Job description

Ascend Learning is seeking a Customer Support Specialist to handle inquiries via phone, email, and chat, coordinating resolutions with internal teams and performing initial technical troubleshooting. The role supports a flexible remote work arrangement within the United States and requires strong communication and documentation skills for every customer interaction.

The role operates on CST hours (9am–6pm) with some Saturdays, and offers a comprehensive benefits package including health and