Remote Tech Support Specialist (7-Month)

Dahl Consulting; Minneapolis (MN); Hybrid; USD 43,000 - 61,000; Part time

Job summary

Dahl Consulting is seeking a Client Support Center Representative for a remote, 7-month contract. You will provide technical and customer support, helping users navigate systems, troubleshoot issues, and resolve inquiries across multiple platforms.

The ideal candidate is tech-savvy, adaptable, and communicative, with 1–2 years of technical support experience and proficiency in Microsoft Office. Work-from-home flexibility and collaborative teamwork are emphasized.

Qualifications

• 1–2 years of technical support experience.
• Demonstrated technical proficiency and the ability to quickly learn new software and computer systems.
• Strong written and verbal communication skills.
• Ability to work effectively in a highly collaborative environment.
• Strong customer-service skills with an empathetic and solutions-oriented approach.
• Ability to adapt quickly to changing priorities and business needs.
• Ability to multitask across multiple systems and platforms.
• Proficiency with Microsoft Office, including Word, Outlook, and Excel.

Responsibilities

• Provide technical and customer support while delivering a positive and professional customer experience.
• Learn and navigate new software, tools, and computer systems efficiently.
• Manage customer interactions using CRM platforms such as Salesforce or Zendesk.
• Work across multiple systems, including CRM platforms, help desk ticketing systems, and live chat tools.
• Troubleshoot technical issues and work toward timely and accurate resolution.
• Use Microsoft Office applications, including Word, Outlook, and Excel, for communication, data management, and reporting.
• Track customer inquiries, support activities, and performance metrics accurately.
• Collaborate with internal teams using communication platforms such as Microsoft Teams or Slack.
• Adapt quickly to changing priorities, processes, and technology.
• Maintain a continuous learning mindset and stay current with tools and technologies that support the customer experience.

Skills

Technical support

Customer service

Communication

Multi-tasking

Team collaboration

Tools

Salesforce

Zendesk

ServiceNow

Microsoft Teams

Slack

Intercom

TeamViewer

Job description

Dahl Consulting is seeking a Client Support Center Representative for a remote, 7-month contract. You will provide technical and customer support, helping users navigate systems, troubleshoot issues, and resolve inquiries across multiple platforms.

The ideal candidate is tech-savvy, adaptable, and communicative, with 1–2 years of technical support experience and proficiency in Microsoft Office. Work-from-home flexibility and collaborative teamwork are emphasized.