Client Support Center

Dahl Consulting; Minneapolis (MN); Hybrid; USD 43,000 - 61,000; Part time

Job summary

Dahl Consulting is seeking a Client Support Center Representative for a remote, 7-month contract. You will provide technical and customer support, helping users navigate systems, troubleshoot issues, and resolve inquiries across multiple platforms.

The ideal candidate is tech-savvy, adaptable, and communicative, with 1–2 years of technical support experience and proficiency in Microsoft Office. Work-from-home flexibility and collaborative teamwork are emphasized.

Qualifications

• 1–2 years of technical support experience.
• Demonstrated technical proficiency and the ability to quickly learn new software and computer systems.
• Strong written and verbal communication skills.
• Ability to work effectively in a highly collaborative environment.
• Strong customer-service skills with an empathetic and solutions-oriented approach.
• Ability to adapt quickly to changing priorities and business needs.
• Ability to multitask across multiple systems and platforms.
• Proficiency with Microsoft Office, including Word, Outlook, and Excel.

Responsibilities

• Provide technical and customer support while delivering a positive and professional customer experience.
• Learn and navigate new software, tools, and computer systems efficiently.
• Manage customer interactions using CRM platforms such as Salesforce or Zendesk.
• Work across multiple systems, including CRM platforms, help desk ticketing systems, and live chat tools.
• Troubleshoot technical issues and work toward timely and accurate resolution.
• Use Microsoft Office applications, including Word, Outlook, and Excel, for communication, data management, and reporting.
• Track customer inquiries, support activities, and performance metrics accurately.
• Collaborate with internal teams using communication platforms such as Microsoft Teams or Slack.
• Adapt quickly to changing priorities, processes, and technology.
• Maintain a continuous learning mindset and stay current with tools and technologies that support the customer experience.

Skills

Technical support

Customer service

Communication

Multi-tasking

Team collaboration

Tools

Salesforce

Zendesk

ServiceNow

Microsoft Teams

Slack

Intercom

TeamViewer

Job description

Title:

Client Support Center

Location:

Remote

Job Type:

Contract (7 Months)

Compensation:

$37.59/hr

Industry:

Retail

About the Role

Our firm is seeking a Client Support Center Representative on behalf of a client in the retail industry. In this role, you will provide technical and customer support while helping users navigate systems, troubleshoot issues, and resolve inquiries efficiently. The ideal candidate is tech-savvy, adaptable, and comfortable working across multiple platforms in a fast-paced, collaborative environment. You should have strong communication skills, an empathetic approach to customer support, and the ability to quickly learn new tools and processes.

Job Description

• Provide technical and customer support while delivering a positive and professional customer experience.
• Learn and navigate new software, tools, and computer systems efficiently.
• Manage customer interactions using customer relationship management (CRM) platforms such as Salesforce or Zendesk.
• Work across multiple systems, including CRM platforms, help desk ticketing systems, and live chat tools.
• Troubleshoot technical issues and work toward timely and accurate resolution.
• Use Microsoft Office applications, including Word, Outlook, and Excel, for communication, data management, and reporting.
• Track customer inquiries, support activities, and performance metrics accurately.
• Collaborate with internal teams using communication platforms such as Microsoft Teams or Slack.
• Adapt quickly to changing priorities, processes, and technology.
• Maintain a continuous learning mindset and stay current with tools and technologies that support the customer experience.

Qualifications Required

• 1–2 years of technical support experience.
• Demonstrated technical proficiency and the ability to quickly learn new software and computer systems.
• Strong written and verbal communication skills.
• Ability to work effectively in a highly collaborative environment.
• Strong customer-service skills with an empathetic and solutions-oriented approach.
• Ability to adapt quickly to changing priorities and business needs.
• Ability to multitask across multiple systems and platforms.
• Proficiency with Microsoft Office, including Word, Outlook, and Excel.

Preferred Experience

• Experience using CRM platforms such as Salesforce or Zendesk.
• Experience with ServiceNow or a similar IT service management (ITSM) platform.
• Experience managing support tickets, incidents, and issue resolution.
• Familiarity with Microsoft Teams or Slack.
• Experience using Excel or Google Sheets for data entry, reporting, or tracking performance metrics.
• Experience with live chat or remote support tools such as Intercom or TeamViewer.
• Strong interest in technology and learning new tools and systems.

Benefits

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

Equal Opportunity Statement

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!