Client Support Center

Horizontal Talent; Minneapolis (MN); Remote; USD 30,000 - 39,000; Part time

Job summary

Horizontal Talent is seeking a tech-savvy 6-month remote support specialist to help deliver excellent customer experiences from a fast-paced client environment based in Minneapolis. You will learn new systems quickly, solve problems, and collaborate closely with internal teams.

Responsibilities include responsive technical support, using CRM and ITSM tools, and documenting activity while adapting to changing priorities with a calm, empathetic approach.

Qualifications

• 1-2 years of technical support experience.
• Proven ability to learn new software quickly.
• Strong MS Word, Outlook and Excel skills.

Responsibilities

• Provide responsive technical support to resolve customer issues.
• Use CRM, help desk, and IT service management tools to track requests.
• Navigate multiple systems while maintaining accuracy.
• Coordinate across internal teams using collaboration tools.
• Document information, update records, and generate reports on support activity.
• Assist with live chat and remote troubleshooting tools.
• Adapt quickly to changing priorities with a calm, empathetic, solution-focused approach.

Skills

Tech support 1-2y

CRM systems

MS Office (Word/Excel)

Clear communication

Multitasking across platforms

Attention to detail

Team collaboration

Tools

ServiceNow

Salesforce

Zendesk

Slack/Teams

Intercom

TeamViewer

Job description

Bring your technical support skills to a fast-paced client support environment where you’ll help deliver excellent customer experiences through a variety of modern tools and platforms. This 6-month remote opportunity is ideal for someone who thrives on learning new systems quickly, enjoys solving problems, and works well in a highly collaborative setting.

Responsibilities

• Provide responsive technical support to help resolve customer issues efficiently and professionally
• Use CRM, help desk, and IT service management tools to track, manage, and close support requests
• Navigate multiple systems at once while maintaining accuracy and a smooth customer experience
• Support communication and coordination across internal teams using collaboration tools
• Document information, update records, and generate reports to help monitor support activity and trends
• Assist with live chat and remote troubleshooting tools to address customer needs in real time
• Adapt quickly to changing priorities while maintaining a calm, empathetic, and solution-focused approach

Skills

• 1-2 years of technical support experience
• Strong ability to learn new software, systems, and workflows quickly
• Experience using Microsoft Office Suite, especially Word, Outlook, and Excel
• Clear written and verbal communication skills
• Ability to multitask across CRM, ticketing, chat, and collaboration platforms
• Excellent attention to detail and data entry accuracy
• Collaborative mindset with a willingness to adapt in a team-based environment

Preferred Skills

• Experience with ServiceNow or similar IT service management platforms
• Familiarity with Salesforce, Zendesk, or comparable CRM tools
• Experience using Slack or Microsoft Teams for internal collaboration
• Comfort working with Excel or Google Sheets for tracking and reporting
• Exposure to live chat or remote support tools such as Intercom or TeamViewer
• Strong interest in technology and staying current with new tools and trends

Horizontal is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued and supported. We welcome candidates from all backgrounds and encourage applications from people who bring different perspectives, experiences, and ideas.