Remote Technical Support Associate - 6 Month Contract

Horizontal Talent; Minneapolis (MN); Remote; USD 30,000 - 39,000; Part time

Job summary

Horizontal Talent is seeking a tech-savvy 6-month remote support specialist to help deliver excellent customer experiences from a fast-paced client environment based in Minneapolis. You will learn new systems quickly, solve problems, and collaborate closely with internal teams.

Responsibilities include responsive technical support, using CRM and ITSM tools, and documenting activity while adapting to changing priorities with a calm, empathetic approach.

Qualifications

• 1-2 years of technical support experience.
• Proven ability to learn new software quickly.
• Strong MS Word, Outlook and Excel skills.

Responsibilities

• Provide responsive technical support to resolve customer issues.
• Use CRM, help desk, and IT service management tools to track requests.
• Navigate multiple systems while maintaining accuracy.
• Coordinate across internal teams using collaboration tools.
• Document information, update records, and generate reports on support activity.
• Assist with live chat and remote troubleshooting tools.
• Adapt quickly to changing priorities with a calm, empathetic, solution-focused approach.

Skills

Tech support 1-2y

CRM systems

MS Office (Word/Excel)

Clear communication

Multitasking across platforms

Attention to detail

Team collaboration

Tools

ServiceNow

Salesforce

Zendesk

Slack/Teams

Intercom

TeamViewer

Job description

Horizontal Talent is seeking a tech-savvy 6-month remote support specialist to help deliver excellent customer experiences from a fast-paced client environment based in Minneapolis. You will learn new systems quickly, solve problems, and collaborate closely with internal teams.

Responsibilities include responsive technical support, using CRM and ITSM tools, and documenting activity while adapting to changing priorities with a calm, empathetic approach.