Support Technician

MCCi; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

MCCi is seeking a Support Technician to join a growing team. The ideal candidate will thrive in a fast-paced environment and have a passion for technology. You will help end users with the highest level of service and gain exposure to a range of software platforms.

This role requires a High School Diploma, about a year of customer service, familiarity with Windows and Microsoft tools, and CS knowledge. You will learn our products, assist with server and network issues, and support clients

Qualifications

• High School Diploma or equivalent.
• 1 year of customer service or call center experience.
• Microsoft knowledge (Office, Workstation, Server SQL).
• College level CS courses or vocational training, CS knowledge preferred.
• Electronic Content Management experience, preferred.
• General knowledge of Windows Operating systems.
• Strong time management skills and ability to multi-task.
• Strong customer service and problem-solving skills.
• Ability to support clients in a remote capacity.
• Ability to learn and support technical systems and applications.

Responsibilities

• Work closely with product end users and provide them with the highest level of support and customer service
• Provide basic technical support to clients via email, phone, or other virtual methods
• Have a basic understanding of the organization’s products and services
• Respond quickly and effectively to requests received through the help desk
• Support multiple products and troubleshoot hardware
• Assist with platform and server upgrades
• Assist with network issues related to our software

Skills

Customer service

Technical support

Remote support

Time management

Problem solving

Education

High School diploma or equivalent

College level CS courses / vocational training

Electronic Content Management experience

Tools

Microsoft Office

Windows OS knowledge

SQL Server

Job description

MCCi is a premier provider of intelligent business process automation solutions, and a trusted partner to over 2,000 organizations across state and local government, education, and select commercial entities throughout North America. Through our JustFOIA and GovBuilt software platforms, and as the world’s largest Laserfiche solution provider, we prioritize service. Our solutions suite and commitment to client delight enable us to positively impact the lives of our clients and those they serve.

About the role

• MCCi is looking for a Support Technician to join a growing team. The ideal candidate will thrive in a fast-paced work environment and have a passion for technology.

What you’ll do

• Work closely with product end users and provide them with the highest level of support and customer service
• Provide basic technical support to clients via email, phone, or other virtual methods
• Have a basic understanding of the organization’s products and services
• Respond quickly and effectively to requests received through the help desk
• Support multiple products and troubleshoot hardware
• Assist with platform and server upgrades
• Assist with network issues related to our software

What you’ll need to be successful

• High School Diploma
• 1 year of customer service or call center experience
• Microsoft knowledge (Office, Workstation, Server SQL)
• College level courses or vocational training, Computer Science knowledge preferred
• Electronic Content Management experience, preferred
• General knowledge of Windows Operating systems
• Strong time management skills and ability to multi-task
• Strong customer service and problem‑solving skills
• Ability to support clients in a remote capacity
• Ability to learn and support technical systems and applications

What you can expect from us

We really ARE more than a company! We have a passion for growth and hitting goals, but we want to do it together as a team and enjoy the ride as we go.

WE ARE APPROACHABLE.

Want to talk to a member of management or leadership, walk up and say hi.

WE TRUST YOU.

We don’t have a million rules because we believe you will embrace our Culture Code and make good decisions.

WE EMBRACE TECHNOLOGY!

We love it, sell it, support it, use it, and need it.

WE DRESS COMFORTABLY.

We need you to work hard, not wear a tie.

WE ARE KIND.

Being kind, forgiving, empathetic, and respectful can change your life and everyone around you.

WE ENJOY OUR TEAM.

Use your webcam, collaborate, build relationships, and recognize others for doing a great job. You work a lot; make the most of your time here.

WE VIRTUALIZE EVERYTHING.

We strive for 100% inclusion of our remote teammates.

MCCi is an equal opportunity employer.We celebrate diversity and are committed to creating an inclusive environment for all employees.