Remote Tech Support Engineer – Flex Dispatch

Motorola Solutions; Florida; Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

10 Paid Holidays

Employee Stock Purchase Plan

Job summary

Motorola Solutions is seeking a Technical Flex Support Specialist to provide post-sales support for the MSI Flex CAD solution. The role involves resolving technical issues across Windows and Linux environments, configuring devices, and supporting software applications.

You will work with ITIL practices, and may need to handle on-call rotations, with remote-ready setup. The position requires 2+ years in technical support, ability to obtain government background clearance, and eligibility to work

Qualifications

• Proven hands-on experience in a dedicated technical support role.
• Strong knowledge of Windows and/or Linux operating systems.
• Experience troubleshooting both hardware and software.
• Familiarity with networking concepts and protocols; experience supporting mobile devices.
• Commitment to customer service excellence.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional).
• Experience with help desk ticketing systems (Zendesk, ServiceNow, Jira).
• Familiarity with remote support tools.
• Experience with scripting languages (PowerShell, Python).
• Experience with major cloud platforms (AWS, Azure, Google Cloud).
• Fluent and experienced with AI-enhanced productivity tools.

Responsibilities

• Deliver first- and second-level technical support to end-users via phone, email, chat, and in-person channels.
• Troubleshoot and resolve technical issues for the Flex CAD solution spanning hardware, software, OS, network, and apps.
• Configure, deploy, and maintain end-user devices and peripherals.
• Install, configure, and provide ongoing support for software applications.
• Assist with network diagnostics and basic connectivity issues.
• Escalate complex issues to higher-level teams as needed.
• Adhere to ITIL or other IT service management best practices.
• Maintain flexibility for shift work and on-call rotations.

Skills

Windows OS

Linux OS

Networking concepts

PowerShell

Python

AWS

Azure

Google Cloud

AI productivity tools

Customer service

Education

High School Diploma

Tools

Zendesk

ServiceNow

Jira

Remote support tools

Job description

Motorola Solutions is seeking a Technical Flex Support Specialist to provide post-sales support for the MSI Flex CAD solution. The role involves resolving technical issues across Windows and Linux environments, configuring devices, and supporting software applications.

You will work with ITIL practices, and may need to handle on-call rotations, with remote-ready setup. The position requires 2+ years in technical support, ability to obtain government background clearance, and eligibility to work