Remote Tech Support Engineer & Field Specialist

Community Energy Labs; California (MO); Hybrid; USD 75,000 - 100,000; Full time

Job summary

A leading Energy Solutions firm is seeking a Technical Support Engineer in California to provide customer operations, technical support, and field engineering services. You will be responsible for supporting site integrations, troubleshooting, and onboarding of sites, collaborating closely with product and engineering teams. The role requires a blend of remote and on-site work, along with some travel. Ideal candidates should have a strong background in customer service and technical communication skills.

Qualifications

• 3+ years working in trades, construction management, or field operations.
• 2+ years in vendor management or customer service.
• A valid driver's license and reliable transportation are necessary.

Responsibilities

• Support site integrations, troubleshooting, and debugging.
• Collaborate with the product and engineering team.
• Provide remote and on-site customer support.

Skills

Excellent verbal and written communication skills

Organizational skills

Problem-solving skills

Project management skills

Technical documentation skills

Tools

Debian

Ubuntu

Bash

Python

Job description

A leading Energy Solutions firm is seeking a Technical Support Engineer in California to provide customer operations, technical support, and field engineering services. You will be responsible for supporting site integrations, troubleshooting, and onboarding of sites, collaborating closely with product and engineering teams. The role requires a blend of remote and on-site work, along with some travel. Ideal candidates should have a strong background in customer service and technical communication skills.