Remote Senior Industrial Technical Support Engineer

DR Power LLP; Waukesha (WI); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401k plan

Free onsite gym

Volunteer Time Off program

Job summary

A leading energy technology company is seeking a Senior Industrial Technical Support Specialist to provide advanced technical support to dealers. The ideal candidate will have over 7 years of experience in automotive repair or generators, with strong customer service and problem-solving skills. This role allows for remote work and includes competitive benefits with opportunities for community involvement.

Qualifications

• 7 years related experience in automotive repair or generators.
• Ability to remain calm in high stress situations.
• Solid knowledge of engine diagnostics.

Responsibilities

• Provide advanced technical support to dealer network.
• Troubleshoot complex issues with products in the field.
• Mentor less experienced Technical Support Specialists.

Skills

Customer Service skills

Problem-solving skills

Mechanical understanding

Electrical theory

Technical communication

Education

Associate’s degree in automotive or diesel technology

Tools

Microsoft Office Suite

SAP

Salesforce

Job description

A leading energy technology company is seeking a Senior Industrial Technical Support Specialist to provide advanced technical support to dealers. The ideal candidate will have over 7 years of experience in automotive repair or generators, with strong customer service and problem-solving skills. This role allows for remote work and includes competitive benefits with opportunities for community involvement.