Remote Tech Support & Field Service Pro

Daktronics; Kansas City (MO); On-site; USD 35,817 - 38,572; Full time

Benefits offered by this job

Competitive salary

Flexible work opportunities

Professional development

Job summary

A leading technology firm in Kansas City is seeking a Remote Technical Support & Field Service Engineer. This role involves providing technical support, troubleshooting complex issues, and performing on-site service as needed. Candidates should have an Associate degree with relevant experience and strong communication skills. This full-time position offers a competitive hourly rate and opportunities for professional growth.

Qualifications

• Minimum of an Associate degree or equivalent with relevant experience in Audio Visual/Broadcast systems.
• Must be able to communicate effectively in various settings.
• Strong computer skills including internet navigation and spreadsheets.
• Ability to work at heights and carry equipment up to 45 pounds.
• Fluent in English, both written and verbal.

Responsibilities

• Ensure first-time resolution to customer requests for technical support.
• Troubleshoot complex technical issues and provide solutions.
• Provide on-site services during events and support installation.
• Collaborate with teams to resolve product issues and create knowledge base articles.

Skills

Problem-solving

Customer experience skills

Communication skills

Technical troubleshooting

Team collaboration

Education

Associate degree in relevant field

Bachelor’s degree preferred

Tools

Salesforce

Job description

A leading technology firm in Kansas City is seeking a Remote Technical Support & Field Service Engineer. This role involves providing technical support, troubleshooting complex issues, and performing on-site service as needed. Candidates should have an Associate degree with relevant experience and strong communication skills. This full-time position offers a competitive hourly rate and opportunities for professional growth.