Field Service Engineer

Ledgent Technology; Eastvale (CA); On-site; USD 27,552 - 37,195; Full time

Job summary

A leading technology firm in California is searching for an Entry-level Technical Recruiting Director. The role involves providing technical support for the company's energy infrastructure products and requires a bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or Mathematics. The position demands flexible working hours and includes travel to customer sites for technical assistance. Strong communication skills and the ability to work in a team are essential for success in this role.

Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or Mathematics required.
• Open to varying work schedules including evenings and weekends.
• Mandarin speaking is a plus.

Responsibilities

• Provide technical support to internal technicians and external customers.
• Monitor and close customer support cases.
• Travel to customer locations for on-site support.
• Generate service reports and document field activities.

Skills

Critical thinking

Problem solving

Communication

Teamwork

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Computer Science

Bachelor's degree in Mathematics

Job description

Base pay range

$20.00/hr - $27.00/hr

Technical Recruiting Director, Ledgent Technology

• This is a contract to hire position, W2 only
• This is 100% on site in Eastvale, CA, but also requires you to travel up to 75% of your time for field support
• This person needs to be open to different work schedules: may be covering evening, overnight, weekend shifts and major holidays
• This is an entry level position, as long as you have a bachelor degree in Electrical Engineering, or Mechanical Engineering, or Computer Science, or Math, that is good.
• Mandarin Speaking is a plus

Responsibilities

• Be able to get trained and familiarize with Company's Energy Infrastructure Products technically as business evolve.
• Provide technical support to both internal repair technicians and external customers.
• Support Customer Service Team's contact center by providing callers and customers with technical support, processing RMA requests.
• Monitor, follow up, and close pending customer support cases.
• With feedback from the callers on field incidents, highlight critical issues and elevate to RD/FAE & management for solution.
• Attend regular team meetings both remotely with overseas team members and in-person office settings.
• Attending, host regular meetings with customers and stakeholders to understand the challenges at hand, provide solution through teamwork and or support from overseas team.
• Inspect and troubleshoot both finished goods and RMA returned products. Provide inspection results, note down findings, and ensure data collection accuracy as part of preliminary failure analysis.
• Draft technical documentation through hands on experience to better support team members and customers.
• Organize work area & maintain safe working environment.
• Travel to customer locations to provide on-site support and technical assistance if needed.
• Generate RMA service reports, document field service activities and report to management.
• Always adhere to safety guidelines and company policies.
• Adapt to changing business model and be able to take on new tasks assigned.

Requirements

• EE OR ME OR CS OR MATH, BS degree required.
• Previous experience in providing technical support to FST, FSE is nice to have.
• Knowledge of electrical and/or mechanical systems.
• Excellent critical thinking, problem solving skills to find solutions.
• Ability to work independently and as part of a team.
• Excellent communication and people skills.
• Ability to work in a physically demanding environment and perform tasks such as lifting.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Seniority level

Entry level

Employment type

Contract

Job function

Information Technology

Industries

Appliances, Electrical, and Electronics Manufacturing