Remote Tech Support & Customer Success Specialist

Teleperformance USA; Great Falls (MT); À distance; USD 25 000 - 39 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) plan

Life insurance

Supplemental medical coverage

Critical care insurance

Pet insurance

FSA plans

Retailer discounts

Résumé du poste

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications and resolving inquiries to ensure a seamless customer experience.

This role supports front-line technical assistance for consumers, with a focus on high-speed internet services and device-related problems, in a fast-paced, customer-facing environment. Eligible applicants include residents of specified US states.

Qualifications

• HS Diploma or equivalent is required.
• Proven oral and written communication skills are essential.
• Demonstrated problem-solving ability; able to work independently and multitask.

Responsabilités

• Provide front line, first level technical assistance for consumers.
• Support client-specific high-speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot and resolve issues with client services and device-related problems, including internet connectivity and performance.
• Support customer needs related to client-specific high-speed internet services and devices, including troubleshooting and triage.
• Deliver in-scope support for internet service and connectivity issues related to OS, PC, and browser configuration.
• Demonstrate advanced product knowledge and the ability to resolve customer issues.
• Resolve customer issues on the first call as often as possible.
• Open and manage trouble tickets for user issues, data networks, OS issues.
• Be patient, courteous and friendly at all times; maintain a positive attitude.
• Address and solve technical problems promptly and complete work within time frames.
• Adhere to work schedules and TP policies.

Connaissances

Oral communication

Written communication

Problem solving

Independent work

Multitasking

Desktop computer familiarity

Formation

HS Diploma or equivalent

Description du poste

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications and resolving inquiries to ensure a seamless customer experience.

This role supports front-line technical assistance for consumers, with a focus on high-speed internet services and device-related problems, in a fast-paced, customer-facing environment. Eligible applicants include residents of specified US states.