Remote Tech Support & Customer Experience Pro

Concentrix; United States; Remote; CAD 34,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid training

Job summary

Concentrix is hiring a remote Customer Service / Technical Support Representative to deliver exceptional customer experiences for a world-renowned brand. This role offers work-from-home flexibility, training, and opportunities for career growth within a Fortune 500 company.

You will resolve technical issues, handle inquiries, and assist customers with diverse devices and services. Qualifications include a high school diploma, 1+ year of customer service, strong communication, and the ability to

Qualifications

• Customer-focused role requiring strong relationship-building skills.
• Ability to work an evening or overnight schedule.
• Willingness to learn new technologies and troubleshoot effectively.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.
• Be an amazing problem-solver and deliver excellent customer experiences.

Skills

Customer relationships

Multitasking

Problem solving

Adaptability

Technical support basics

Education

High school diploma or GED

Tools

CRM software

Job description

Concentrix is hiring a remote Customer Service / Technical Support Representative to deliver exceptional customer experiences for a world-renowned brand. This role offers work-from-home flexibility, training, and opportunities for career growth within a Fortune 500 company.

You will resolve technical issues, handle inquiries, and assist customers with diverse devices and services. Qualifications include a high school diploma, 1+ year of customer service, strong communication, and the ability to