(English C1) Technical Support Consultant, VPS & Trading (remote, global)

SupportYourApp; United States; Remote; USD 50,000 - 75,000; Full time

Benefits offered by this job

Flexible schedule

Fully remote

USD compensation

Referral rewards

No time-tracking

International environment

Job summary

SupportYourApp is seeking a Technical Support Consultant to deliver expert remote support to clients worldwide. You will troubleshoot technical issues, guide users, and collaborate with product teams to improve solutions.

Fluent English (C1+), strong analytical thinking, and a proactive attitude are essential. You will handle data securely, stay current with tools, and enjoy a flexible schedule in a fully remote role with USD compensation.

Qualifications

• Experience in a technical support role.
• Experience with VPS setup and management.
• Strong understanding of Windows Server administration.
• Familiarity with Trading platforms (TradingView, TradeStation, NinjaTrader).
• Strong analytical thinking and research skills.
• Positive, proactive and responsible attitude.
• PC with ≥8GB RAM and stable internet (50 Mbps down / 40 Mbps up).

Responsibilities

• Deliver outstanding technical support via emails and chats.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Communicate with developers and cross-functional specialists.
• Meet KPI and maintain deep understanding of client solutions.

Skills

English (C1+)

Technical support

VPS setup

Windows Server

Trading platforms

Analytical thinking

Proactive attitude

Stable internet

Tools

CRM systems

Job description

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via emails and chats;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meetKPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Excellent English communication skills (at least C1 level);
• Experience in a technical support role;
• Experience with VPS setup and management;
• Strong understanding of Windows Server administration;
• Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• CRM systems expertise.

Benefits:

• Flexible schedule;
• Opportunity to cooperate fully remote;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also –internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply the employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.