(English C1) Technical Support Consultant, VPS & Trading (remote, LATAM)

SupportYourApp; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible schedule

Fully remote

Inclusive international environment

Compensation in USD

Rewards for referring friends

Work-life balance with health policy

Responsive leadership and developer-co

Self-development culture

Job summary

SupportYourApp is seeking a Technical Support Consultant to deliver top-notch technical support via email and chat, while building strong customer relationships and staying up to date with evolving tools. You will handle sensitive data securely and collaborate with developers and cross-functional teams.

The role offers a fully remote setup in a global, multilingual environment, with USD compensation and a strong focus on customer happiness and long-term cooperation.

Qualifications

• Excellent English communication skills (C1+).
• Experience in a technical support role.
• Experience with VPS setup and management.
• Strong understanding of Windows Server administration.
• Familiarity with TradingView, TradeStation, NinjaTrader.
• Strong analytical thinking and research skills.
• Positive, proactive attitude.
• Home office setup: PC with 8GB RAM and stable internet.

Responsibilities

• Deliver outstanding technical support via emails and chats.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

English proficiency

Technical support experience

VPS management

Windows Server

Trading platforms

Analytical thinking

Proactive attitude

Home setup

CRM systems

Tools

CRM systems

Job description

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via emails and chats;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meetKPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Excellent English communication skills (at least C1 level);
• Experience in a technical support role;
• Experience with VPS setup and management;
• Strong understanding of Windows Server administration;
• Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• CRM systems expertise.

Benefits:

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also –internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Internal code: 4K6