Remote VPS & Trading Support Specialist

SupportYourApp; United States; Remote; USD 24,000 - 42,000; Full time

Benefits offered by this job

Flexible schedule

Remote work

International environment

USD compensation

Referral rewards

Work-life balance

Supportive leadership

Self-development culture

Trust-based policy

Job summary

SupportYourApp, a global Intelligent Support-as-a-Service leader, seeks a Technical Support Consultant to deliver first-line support for Windows VPS environments used in trading. You will respond to emails and chats, build customer relationships, and collaborate with developers.

Requirements include excellent English (C1), at least 6 months in tech support, VPS management, Windows Server knowledge, and familiarity with TradingView, TradeStation, NinjaTrader.

Qualifications

• Excellent English communication skills (C1 level).
• At least 6 months of experience in a technical support role.
• Hands-on experience with VPS setup and management.
• Trading experience.
• Strong understanding of Windows Server administration.
• Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader.
• Strong analytical thinking and research skills.
• Positive, proactive and responsible attitude.
• Personal computer (RAM 8Gb+) with stable internet (≥50 Mbps download, ≥40 Mbps upload).

Responsibilities

• Deliver outstanding technical support via emails and chats.
• Perform first-tier troubleshooting for customers’ Windows-based VPS environments used for trading.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

English proficiency

Tech support experience

VPS management

Trading experience

Windows Server

Trading platforms

Analytical thinking

Proactive attitude

Hardware requirements

Tools

CRM systems

Job description

SupportYourApp, a global Intelligent Support-as-a-Service leader, seeks a Technical Support Consultant to deliver first-line support for Windows VPS environments used in trading. You will respond to emails and chats, build customer relationships, and collaborate with developers.

Requirements include excellent English (C1), at least 6 months in tech support, VPS management, Windows Server knowledge, and familiarity with TradingView, TradeStation, NinjaTrader.