Remote Technical Support Consultant – VPS & Trading

SupportYourApp

United States

Remote

USD 40,000 - 65,000

Full time

10 days ago

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Benefits offered by this job

Flexible schedule

Fully remote work

USD compensation

Referral rewards

International team environment

Work-life balance emphasis

Leadership development opportunities

Trust-based culture

Job summary

SupportYourApp seeks a Technical Support Consultant to deliver high-quality email and chat support for customers using Windows-based VPS environments for trading. You will troubleshoot at the first level, build lasting client relationships, and stay updated with evolving tools and technologies.

A data-conscious, proactive mindset is essential. The role requires strong English communications, VPS management experience, and familiarity with trading platforms like TradingView, TradeStation, and

Qualifications

Excellent English communication skills (C1 or higher).
At least 6 months of experience in a technical support role.
Hands-on experience with VPS setup and management.
Strong familiarity with Windows Server administration and trading platforms.

Responsibilities

Deliver technical support via emails and chats.
Perform first-tier troubleshooting for Windows-based VPS environments used for trading.
Build strong and lasting customer relationships.
Keep up with evolving tools and technology.
Handle sensitive customer data with care and security.
Apply customer happiness practices to support outcomes.
Meet KPI targets and maintain product knowledge.
Communicate with developers and cross-functional teams.