Remote Tech Support & Client Experience Specialist

Teleperformance USA; North Dakota; Remote; USD 42,000 - 64,000; Full time

Job summary

Teleperformance USA is hiring a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound communications and resolving inquiries for a seamless customer experience.

The role focuses on high-velocity service delivery, internet service troubleshooting, and maintaining a positive, professional attitude while supporting diverse client needs.

Qualifications

• Must be 18+ and have a high school diploma or equivalent.
• Proven verbal and written communication skills required.
• Ability to work independently and handle multiple tasks.

Responsibilities

• Provide first-line technical assistance for consumers.
• Support high-speed internet services and deliver a strong customer experience.
• Resolve technical issues in a fast-paced, customer-facing environment.
• Troubleshoot connectivity and device-related problems across OS and browsers.
• Manage trouble tickets and document issues for resolution.
• Maintain professionalism and a positive attitude with customers.

Skills

Oral & written communication

Problem solving

Multitasking

Independent work

Education

HS Diploma or equivalent

Tools

Desktop computer

Job description

Teleperformance USA is hiring a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound communications and resolving inquiries for a seamless customer experience.

The role focuses on high-velocity service delivery, internet service troubleshooting, and maintaining a positive, professional attitude while supporting diverse client needs.