Remote Customer Support Specialist

Teleperformance USA; United States; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Dental & Vision coverage

Job summary

Teleperformance USA is seeking a Customer Support Specialist to serve as the main contact for clients, handling inbound and outbound communications and resolving inquiries to deliver a seamless experience. The role requires a customer-focused mindset and the ability to work in a fast-paced environment.

Responsibilities include handling inquiries, listening actively, protecting confidential information, and striving for first-call resolution.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Active listening

Customer service

Communication

Critical thinking

Problem solving

Team collaboration

Open-mindedness

Education

High School Diploma or equivalent

Job description

Teleperformance USA is seeking a Customer Support Specialist to serve as the main contact for clients, handling inbound and outbound communications and resolving inquiries to deliver a seamless experience. The role requires a customer-focused mindset and the ability to work in a fast-paced environment.

Responsibilities include handling inquiries, listening actively, protecting confidential information, and striving for first-call resolution.