Remote Customer Support Specialist

Teleperformance USA; North Dakota; Remote; USD 32,000 - 42,000; Full time

Job summary

Teleperformance USA is hiring a Customer Support Specialist in the United States. You will be the primary contact for clients, handling inbound and outbound inquiries with professionalism to ensure a positive customer experience.

This role suits individuals who thrive in a fast-paced service environment. Key requirements include a high school diploma or equivalent, at least 6 months of customer service experience, and the ability to type 25 words per minute.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based knowledge.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Typing 25 WPM

Customer service experience

Windows OS familiarity

Communication skills

18+ years

High school diploma or equivalent

Sales experience (preferred)

College degree preferred

Education

High School Diploma or equivalent

College degree (preferred, not required)

Tools

Windows OS

Job description

Teleperformance USA is hiring a Customer Support Specialist in the United States. You will be the primary contact for clients, handling inbound and outbound inquiries with professionalism to ensure a positive customer experience.

This role suits individuals who thrive in a fast-paced service environment. Key requirements include a high school diploma or equivalent, at least 6 months of customer service experience, and the ability to type 25 words per minute.