Remote Customer Support Specialist

Teleperformance USA; Rhode Island; Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Comprehensive health benefits

401(k) plans

Life insurance

Supplemental medical coverage

Critical care insurance

Pet insurance

FSA plans

Retailer discounts

Job summary

Teleperformance USA is seeking a Customer Support Specialist to serve as a primary point of contact for clients, handling inbound/outbound communications and resolving inquiries for a seamless customer experience. The role thrives in a high-velocity environment and emphasizes service delivery across multiple tools.

Qualified candidates have at least a high school diploma, 6 months of customer service experience, and strong typing and Windows OS familiarity.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service

Typing 25 wpm

Windows knowledge

Communication

Collaboration

Open-mindedness

Critical thinking

Problem solving

Emotional intelligence

Organizational skills

Education

High School Diploma or equivalent

College degree preferred but not required

Job description

Teleperformance USA is seeking a Customer Support Specialist to serve as a primary point of contact for clients, handling inbound/outbound communications and resolving inquiries for a seamless customer experience. The role thrives in a high-velocity environment and emphasizes service delivery across multiple tools.

Qualified candidates have at least a high school diploma, 6 months of customer service experience, and strong typing and Windows OS familiarity.