Remote Tech Support & Client Experience Specialist

Teleperformance USA; Nashville (TN); Remote; USD 22,000 - 30,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist in Nashville, TN. You will be the primary contact for clients, handling inbound and outbound communications with professional excellence using web-based tools to resolve inquiries and ensure a seamless customer experience.

The role emphasizes high-velocity service delivery and requires availability for varied shifts, strong problem-solving, and excellent communication skills. Employment is restricted to U.S.

Qualifications

• Minimum age 18 years.
• HS Diploma or equivalent required.
• Comfort with desktop computer systems.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Support client-specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast paced, customer-facing environment.

Skills

Communication

Problem solving

Independent work

Multi-tasking

Technical literacy

Customer service

Education

HS Diploma or equivalent

Tools

Windows OS

PC software basics

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist in Nashville, TN. You will be the primary contact for clients, handling inbound and outbound communications with professional excellence using web-based tools to resolve inquiries and ensure a seamless customer experience.

The role emphasizes high-velocity service delivery and requires availability for varied shifts, strong problem-solving, and excellent communication skills. Employment is restricted to U.S.