Remote IT & Phone Support Technician

FAVORITE OFFICE AUTOMATION LLC; Delaware; Remote; USD 25,000 - 39,000; Full time

Job summary

Favorite Office Automation LLC is seeking a dynamic individual to join our team to support and improve our customers' systems. You will handle a variety of projects, troubleshoot desktop, server, phone system and network camera issues, and install hardware and software at customer locations.

You will also perform routine preventative maintenance and document procedures, while taking customer calls and working remotely on issues.

Qualifications

• Experience in customer-facing tech support.
• Ability to prioritize and multitask effectively.
• Strong problem-solving and analytical thinking on technical issues.
• Valid driver’s license and reliable transportation.

Responsibilities

• Troubleshoot desktop, server, phone system and network camera issues
• Install hardware and software at customer locations
• Perform routine preventative maintenance on equipment
• Document all technical procedures and user guides
• Take customer calls and work remotely on issues

Skills

Strong Customer Service

Prioritize multitask

Deadline and detail-oriented

Troubleshooting and critical thinking

Driver's license

Job description

Favorite Office Automation LLC is seeking a dynamic individual to join our team to support and improve our customers' systems. You will handle a variety of projects, troubleshoot desktop, server, phone system and network camera issues, and install hardware and software at customer locations.

You will also perform routine preventative maintenance and document procedures, while taking customer calls and working remotely on issues.