Remote Tech-Savvy Tolling CSR

Disabled Veteran Solutions; United States; Teletrabalho; USD 38 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid weekly

Benefits after 90 days probation

Company-issued computer and headset

Resumo da oferta

Disabled Veteran Solutions (DVS) is seeking a Customer Service Representative (Technical) to support tolling services from a remote location. The role requires delivering empathetic customer care across phone, email, text, and web chat while navigating multiple systems with accuracy.

Training and nesting are mandatory, with a strict attendance policy. Open availability and weekend shifts are required; overtime is paid after 40 hours.

Qualificações

• High school diploma or GED required.
• Minimum 6 months customer service experience (call center experience preferred).
• Strong verbal and written communication skills; English fluency required.

Responsabilidades

• Handle customer interactions via phone, email, text, web chat and case management.
• Process tolls, violations, and related inquiries; resolve disputes.
• Document and review service requests; collaborate with internal teams to resolve issues.

Conhecimentos

Customer service

Verbal communication

Written communication

English fluency

Problem solving

Formação académica

High school diploma or GED

Ferramentas

Microsoft Teams

Descrição da oferta de emprego

Disabled Veteran Solutions (DVS) is seeking a Customer Service Representative (Technical) to support tolling services from a remote location. The role requires delivering empathetic customer care across phone, email, text, and web chat while navigating multiple systems with accuracy.

Training and nesting are mandatory, with a strict attendance policy. Open availability and weekend shifts are required; overtime is paid after 40 hours.