Remote Tech Program Manager - CMDB & ITSM Transformation

Slalom

Raleigh (NC)

Remote

USD 242,458,000 - 272,765,000

Full time

3 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

401(k) with match

Health, dental, & vision coverage

Paid holidays

Well-being reimbursement

Job summary

Slalom is seeking an experienced Senior Consultant – Technical Program Manager to lead a complex Technical-to-Run workstream within a large enterprise transformation. The role is open to remote work and requires strong governance, stakeholder management, and executive communication to drive ITSM and CMDB initiatives with ServiceNow alignment.

You will build integrated plans, govern delivery, and manage risks across technical and business teams in a matrixed environment.

Qualifications

10+ years of program and project management experience leading large-scale technology initiatives.
Experience managing complex enterprise transformations involving multiple stakeholders, vendors, and delivery partners.
Strong technical aptitude across enterprise platforms, systems integrations, infrastructure, service management processes, and delivery lifecycles.
Proven ability to maintain integrated program plans and drive accountability across large cross-functional teams.
Strong experience managing risks, issues, dependencies, decisions, and governance processes.
Exceptional communication, facilitation, negotiation, and stakeholder management skills.
Experience preparing executive-level reporting, status updates, action items, and governance materials.
Proven ability to navigate ambiguity and drive outcomes within complex and challenging project environments.
Experience leading programs in Agile, Waterfall, or hybrid delivery environments.
Advanced experience with AI applications and productivity tools.

Responsibilities

Lead the Technical-to-Run (T2R) workstream within a large-scale enterprise transformation program.
Develop, maintain, and manage the integrated workstream plan, ensuring successful delivery against milestones and committed deadlines.
Drive execution across technical and business teams while maintaining alignment with overall program objectives.
Facilitate workstream planning, dependency management, issue resolution, and decision-making processes.
Establish and maintain governance structures, status reporting mechanisms, and executive-ready communications.
Ensure successful delivery through effective management of scope, schedule, quality, and outcomes.
Attend and facilitate cross-workstream check-ins, working sessions, and program governance meetings as needed.
Proactively manage risks, issues, decisions, assumptions, and dependencies across the T2R workstream.
Partner closely with other Technical Program Managers and workstream leads to identify and resolve cross-functional RAID items.
Escalate critical risks and blockers with actionable mitigation plans.
Drive accountability for issue resolution and decision-making across internal and external teams.
Ensure dependencies and delivery impacts are clearly communicated and managed across the broader program.
Lead coordination across multiple vendors, implementation partners, client stakeholders, and technical teams.
Drive partner teams to meet delivery commitments and proactively surface risks and concerns.
Foster strong working relationships across diverse stakeholder groups to facilitate collaboration and decision-making.
Navigate complex organizational dynamics and challenging project environments while maintaining delivery momentum.
Build alignment across business, technology, and vendor organizations.