Remote ServiceNow Technical Lead — ITSM & CMDB Architect

Cognizant; Montpelier (VT); Remote; USD 108,000 - 122,000; Full time

Job summary

Cognizant is seeking a ServiceNow Technical Lead for a full-time remote opportunity in the United States. The role provides hands-on leadership, solution architecture guidance, and delivery oversight across ITSM, ITOM, and CMDB, guiding roadmap execution and standards.

You will mentor developers, conduct code reviews, manage releases, and translate complex business requirements into technical user stories and diagrams.

Qualifications

• 6+ years of hands-on ServiceNow design, implementation and administration; 2+ years leading technical teams or projects.
• Strong knowledge of JavaScript, Glide API, Flow Designer and Integration Hub.
• Experience across ITSM, CMDB/CSDM and multiple core modules; Agile/Scrum delivery and ITIL v4.

Responsibilities

• Lead day-to-day operations for a team of developers, sysadmins and analysts.
• Enforce development standards, scoping, and release management to minimize debt.
• Mentor on script performance, Flow Designer, and platform upgrades.
• Architect end-to-end solutions aligning with OOTB functionality across ITSM, ITOM, CMDB/CSMD.
• Design enterprise integrations using Integration Hub, REST/SOAP and Mid Servers.

Skills

ServiceNow

JavaScript

Glide API

Flow Designer

Integration Hub

REST/SOAP APIs

CMDB/CSDM

ITSM

Tools

MID Server

ATF

Job description

Cognizant is seeking a ServiceNow Technical Lead for a full-time remote opportunity in the United States. The role provides hands-on leadership, solution architecture guidance, and delivery oversight across ITSM, ITOM, and CMDB, guiding roadmap execution and standards.

You will mentor developers, conduct code reviews, manage releases, and translate complex business requirements into technical user stories and diagrams.