Remote Tech Help Specialist — Campus IT Support

University of Minnesota; Saint Paul (MN); On-site; USD 47,000 - 51,000; Full time

Benefits offered by this job

Paid holidays

Generous time off

Low-cost medical and dental plans

Continuous learning opportunities

Great retirement plans with employer contribution

Job summary

The University of Minnesota is seeking a Technology Help Specialist to deliver high-quality technical support primarily in a remote capacity. This role is essential for assisting students and faculty with various technical issues, including software support and account access.

Applicants should possess excellent communication skills, a relevant degree or experience, and a genuine interest in technology. The position offers a salary range between $47,000 and $51,000 alongside a comprehensive benefits package.

Qualifications

• Bachelor's degree or a combination of education and relevant work experience to equal four years.
• Customer service experience is essential.
• Excellent verbal and written communication skills are necessary.
• Action-oriented mindset with adaptability to changing conditions.

Responsibilities

• Provide Tier 1 technical support for various services.
• Troubleshoot issues using knowledge base resources.
• Assist with password resets and account management.
• Document incidents in the IT Service Management tool.

Skills

Customer service experience

Verbal communication skills

Written communication skills

Action-oriented

Adaptability

Interest in technology

Education

Bachelor's degree or relevant work experience

Job description

The University of Minnesota is seeking a Technology Help Specialist to deliver high-quality technical support primarily in a remote capacity. This role is essential for assisting students and faculty with various technical issues, including software support and account access.

Applicants should possess excellent communication skills, a relevant degree or experience, and a genuine interest in technology. The position offers a salary range between $47,000 and $51,000 alongside a comprehensive benefits package.