Network Administrator: Remote Support & Systems

Jobtailor; Coon Rapids (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor is seeking an IT Support Specialist in Minnesota to provide tiered technical assistance, manage user accounts, and maintain network services. The role requires strong Microsoft environment knowledge, AD administration, and hands-on troubleshooting of end-user devices and network components.

You will install and configure workstations and servers, test software versions, and coordinate with vendors for maintenance.

Qualifications

• 1-3 years relevant experience
• Associates or Bachelor's degree Computer Science or Computer Engineering preferred or related work experience
• Microsoft Environment Implementation and Administration including Active Directory, Exchange, Group Policy, IIS, and Powershell
• Advanced Desktop and End User Device Troubleshooting
• Solid Understanding Network Concepts (OSI model, DNS, DHCP, etc.)
• Basic Cisco / Meraki Network Administration including Firewall, Routers, Switches, Access Points, and Remote Access
• Excellent written and verbal communication skills including documentation and process development
• Results-oriented

Responsibilities

• Respond to requests for technical support, documenting, tracking and monitoring the problem to ensure a timely resolution.
• Maintain an adequate level of knowledge of operating system and application software being used to provide high-level support to users.
• Install workstations, servers, printers, applications, and other services according to schedule or as requested.
• Add and maintain users on the network; assigning application access, ensuring security and configurations are within standards.
• Download and test new versions of client software for workstations and make recommendations based on findings.
• Notify maintenance vendor when equipment needs to be repaired and keep records of such.
• Ensure efficient and economical utilization of equipment and resources.
• Assist in moving PC equipment to different locations.
• Perform off-hours / remote work as required for maintenance and to meet project deadlines
• Participate in after-hours on-call rotation for emergency support needs
• Utilize technology to provide staff with a fast, accurate, and secure method of gaining access to information.
• Work with department resources to assist gathering of technical requirements and objectives for individual issues and longer term projects
• Assist defining process, procedures, and documentation framework to streamline department operations and knowledge transfer
• Cross-train with other department resources to serve as a backup operator of recurring / regular tasks
• Carry out other such duties as maybe assigned or requested.

Skills

Microsoft Environment Implementation

Active Directory Administration

Advanced Desktop Troubleshooting

Network Administration

Excellent Communication

Results-Oriented

Education

Associates or Bachelor's degree Computer Science or Computer Engineering

Tools

Active Directory

Exchange

Group Policy

Powershell

IIS

Remote Access

Routers

Switches

Access Points

Meraki Administration

Firewall Management

Job description

Jobtailor is seeking an IT Support Specialist in Minnesota to provide tiered technical assistance, manage user accounts, and maintain network services. The role requires strong Microsoft environment knowledge, AD administration, and hands-on troubleshooting of end-user devices and network components.

You will install and configure workstations and servers, test software versions, and coordinate with vendors for maintenance.