Student IT Support Specialist (Tier 1 Help Desk)

Bethel University; St. Paul (AK); On-site; USD 17,000 - 22,000; Part time

Job summary

Bethel University in St. Paul, MN is seeking a student to provide Tier 1 technology support for the Bethel community. You will answer calls, gather information, and offer solutions while documenting cases and assisting with knowledge base updates.

The role emphasizes professional communication, reliability, and the ability to work with other students. It is designed for a student who can take direction from staff and conduct problem solving independently.

Qualifications

• Must be a current student.
• Reliable and punctual.
• Able to work independently with minimal supervision.
• Works well with other students.
• Able to take direction from multiple staff.
• Communicate professionally with Bethel community members.
• Able to research solutions to new or difficult problems.

Responsibilities

• Answer incoming calls related to technology issues and requests from Bethel community members.
• Gather information from customers to facilitate troubleshooting.
• Provide Tier 1 support including solutions to common problems and fulfilling service requests.
• Document case information thoroughly for tracking and reference.
• Submit new and edit existing knowledge base documentation.
• Provide prompt, excellent service to telephone and walk-in customers.

Skills

Reliability

Motivation to learn

Independent work

Teamwork with students

Professional communication

Problem solving

Job description

Bethel University in St. Paul, MN is seeking a student to provide Tier 1 technology support for the Bethel community. You will answer calls, gather information, and offer solutions while documenting cases and assisting with knowledge base updates.

The role emphasizes professional communication, reliability, and the ability to work with other students. It is designed for a student who can take direction from staff and conduct problem solving independently.