Remote IT Helpdesk Student Support Specialist

University Of Florida; Gainesville (FL); On-site; USD 17,000 - 24,000; Part time

Job summary

The University of Florida is seeking a part-time STAS - Student Assistant to provide Level 1 and 2 remote technical support for the Lastinger Center's online initiatives, including Early Learning Florida and related programs. The role is fully remote and off-campus, with responsibilities across email, phone, and chat support.

Candidates must be eligible to work on campus as students and maintain a 2.0 GPA. Bilingual Spanish or Haitian Creole proficiency is a plus but not required.

Qualifications

• Open to all students eligible to work on campus.
• Must maintain a 2.0 GPA.
• Position is 100% remote.
• Health Assessment Required: No

Responsibilities

• Assist practitioners and instructors in the Center's online content offerings via email, phone calls, and texts, Monday through Friday, from a remote work environment.
• Update and maintain data relevant to support tickets using our cloud-based support desk platform.
• Provide responsive technical support for users accessing our online learning platforms.
• Update and maintain an online guide of common issues and how to best address them.
• Communicate regularly with internal associates about how best to solve issues.
• Work with the Tier 2 and Technology Coordinator to increase efficiency and effectiveness of the support desk.
• Participate in remote team meetings and training sessions.
• Other tasks as assigned

Job description

The University of Florida is seeking a part-time STAS - Student Assistant to provide Level 1 and 2 remote technical support for the Lastinger Center's online initiatives, including Early Learning Florida and related programs. The role is fully remote and off-campus, with responsibilities across email, phone, and chat support.

Candidates must be eligible to work on campus as students and maintain a 2.0 GPA. Bilingual Spanish or Haitian Creole proficiency is a plus but not required.