Remote Helpdesk Student Specialist - IT Support

University of Florida; Illinois; On-site; USD 17,000 - 24,000; Part time

Job summary

The University of Florida is seeking a Helpdesk Representative II to provide Level 1 and 2 remote technical support for the center's online initiatives. Working remotely, you’ll resolve issues using problem management databases and help desk systems with clear English communication.

Responsibilities include frontline support via email, phone, and texts, ticket data maintenance, and collaboration with Tier 2 and the Technology Coordinator. The role is part-time and student-friendly.

Qualifications

• Fluent in English (oral and written).
• Eligible to work on campus and maintain a 2.0 GPA (student status).
• Spanish and/or Haitian Creole language proficiency is preferred but not required.

Responsibilities

• Frontline Support: Assist practitioners in online content offerings via email, phone, and texts from a remote environment.
• Update and maintain data in the cloud-based support desk platform for tickets.
• Provide responsive technical support for users accessing online learning platforms.
• Support-Related Projects and Tasks: Update and maintain an online guide of common issues and address them effectively.
• Communicate regularly with internal associates about issue resolution.
• Collaborate with Tier 2 and Technology Coordinator to improve desk efficiency.
• Participate in remote team meetings and training sessions.
• Other tasks as assigned

Skills

Remote support

English fluency

Tools

Help desk software

Ticketing system

Job description

The University of Florida is seeking a Helpdesk Representative II to provide Level 1 and 2 remote technical support for the center's online initiatives. Working remotely, you’ll resolve issues using problem management databases and help desk systems with clear English communication.

Responsibilities include frontline support via email, phone, and texts, ticket data maintenance, and collaboration with Tier 2 and the Technology Coordinator. The role is part-time and student-friendly.