Customer Success Engineer - 175431

Piper Companies; United States; Remote; USD 30,000 - 48,000; Part time

Benefits offered by this job

Medical benefits

Dental

Vision

401K

Remote work

Job summary

Piper Companies seeks a Customer Success Engineer for a remote 3-month contract role. You will partner with customers during implementation, activation, and platform adoption while serving as a technical resource throughout onboarding.

Responsibilities include leading onboarding sessions, deploying telemetry solutions, and guiding networking configurations. The role emphasizes clear communication and cross-team collaboration in a remote contract setting.

Qualifications

• 2+ years in networking, technical support, implementation, onboarding, or customer success.
• Solid knowledge of TCP/IP, DNS, firewall policies, SSH, SNMP, and VM deployment.
• Ability to communicate technical concepts to customers and conduct demos/trainings.
• Bachelor’s degree or equivalent professional experience.

Responsibilities

• Lead customer onboarding and activation sessions with customer IT teams.
• Assist with VM-based collectors, connectors, and telemetry deployments.
• Guide customers on IP addressing, DNS, firewall rules, and access credentials.
• Support cloud-to-cloud API integrations, platform migrations, and onboarding.
• Troubleshoot onboarding issues and coordinate with internal teams as needed.

Skills

Networking

Technical support

Implementation

Onboarding

Customer success

API integrations

Cloud platforms

Education

Bachelor's degree in IT/CS/Networking

Equivalent professional experience

Job description

Piper Companies is seeking a Customer Success Engineer to join an established organization within the networking and technology services industry for a remote 3-month contract position (with extensions). The Customer Success Engineer will partner with customers during implementation, activation, and platform adoption efforts while serving as a technical resource throughout the onboarding lifecycle.

Responsibilities of the Customer Success Engineer include:

• Lead customer onboarding and activation sessions, partnering with customer IT teams to deploy and configure platform integrations.
• Assist with implementation of virtual machine-based collectors, connectors, and telemetry solutions within customer network environments.
• Guide customers through technical requirements involving IP addressing, DNS, firewall rules, access credentials, and network connectivity.
• Support cloud-to-cloud API integrations, contract onboarding, platform migrations, and adoption initiatives while ensuring a positive customer experience.
• Troubleshoot onboarding challenges, coordinate issue resolution, and collaborate with internal teams when escalation is required.

Qualifications for the Customer Success Engineer include:

• 2+ years of experience in networking, technical support, implementation, onboarding, customer success, or a related technology-focused role.
• Working knowledge of networking fundamentals including TCP/IP, subnetting, DNS, firewall policies, SSH, SNMP, and virtual machine deployment.
• Understanding of cybersecurity concepts such as CVEs, CVSS scoring, software hardening practices, and end-of-support/end-of-life device considerations.
• Experience communicating technical concepts to customers and conducting demos, training sessions, or implementation meetings.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or equivalent professional experience.

Compensation for the Customer Success Engineer:

Salary Range: $22-$35/hr (USD)

Comprehensive Benefits: Medical, Dental, Vision, sick leave if required by law, and 401K

This job opens for applications on 9/25/26. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: customer onboarding, implementation specialist, network support, technical support, customer success, Cisco networking, telemetry, virtual machines, VM deployment, API integrations, cloud platforms, SaaS onboarding, network configuration, DNS, IP addressing, subnetting, SNMP, SSH, firewall administration, cybersecurity, CVE, CVSS, software hardening, cloud migration, troubleshooting, customer training, platform adoption, professional services, endpoint visibility, infrastructure support, networking engineer, implementation consultant, technical account management, data integration, cloud connectivity, stakeholder communication, enterprise technology, IT operations.

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