Technical Customer Success Specialist

Piper Companies; United States; Remote; USD 39,000 - 48,000; Part time

Job summary

Piper Companies is seeking a Technical Customer Success Specialist for a remote 3-month contract in the networking and technology services field. The role partners with customers during implementation, activation, and platform adoption, serving as a technical resource throughout the onboarding lifecycle.

You will lead onboarding sessions, assist with VM-based collectors and API integrations, and guide customers through networking requirements and security considerations.

Qualifications

• 2+ years in networking/technical roles.
• Knowledge of TCP/IP, DNS, firewall policies, SSH, SNMP.
• Experience explaining technical concepts to customers.
• Bachelor's degree or equivalent experience.

Responsibilities

• Lead onboarding and activation sessions with IT teams to deploy and configure platform integrations.
• Assist with VM-based collectors, connectors, and telemetry solutions within customer environments.
• Guide customers through IP addressing, DNS, firewall rules, access credentials, and network connectivity requirements.
• Support API integrations, platform migrations, and onboarding initiatives while ensuring a positive customer experience.
• Troubleshoot onboarding challenges and coordinate escalation with internal teams.

Skills

Networking basics

Customer onboarding

Technical communication

Problem solving

Education

Bachelor's degree in IT/CS or equivalent

Tools

Virtual machines

Networking tools

Job description

Piper Companies is seeking a Technical Customer Success Specialist to join an established organization within the networking and technology services industry for a remote 3-month contract position (with extensions). The Technical Customer Success Specialist will partner with customers during implementation, activation, and platform adoption efforts while serving as a technical resource throughout the onboarding lifecycle.

Responsibilities of the Technical Customer Success Specialist include:

• Lead customer onboarding and activation sessions, partnering with customer IT teams to deploy and configure platform integrations.
• Assist with implementation of virtual machine-based collectors, connectors, and telemetry solutions within customer network environments.
• Guide customers through technical requirements involving IP addressing, DNS, firewall rules, access credentials, and network connectivity.
• Support cloud-to-cloud API integrations, contract onboarding, platform migrations, and adoption initiatives while ensuring a positive customer experience.
• Troubleshoot onboarding challenges, coordinate issue resolution, and collaborate with internal teams when escalation is required.

Qualifications for the Technical Customer Success Specialist include:

• 2+ years of experience in networking, technical support, implementation, onboarding, customer success, or a related technology-focused role.
• Working knowledge of networking fundamentals including TCP/IP, subnetting, DNS, firewall policies, SSH, SNMP, and virtual machine deployment.
• Understanding of cybersecurity concepts such as CVEs, CVSS scoring, software hardening practices, and end-of-support/end-of-life device considerations.
• Experience communicating technical concepts to customers and conducting demos, training sessions, or implementation meetings.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or equivalent professional experience.

Compensation for the Technical Customer Success Specialist:

• Salary Range: $28-$35/hr (USD)
• Comprehensive Benefits: Medical, Dental, Vision, sick leave if required by law, and 401K

Keywords: customer onboarding, implementation specialist, network support, technical support, customer success, Cisco networking, telemetry, virtual machines, VM deployment, API integrations, cloud platforms, SaaS onboarding, network configuration, DNS, IP addressing, subnetting, SNMP, SSH, firewall administration, cybersecurity, CVE, CVSS, software hardening, cloud migration, troubleshooting, customer training, platform adoption, professional services, endpoint visibility, infrastructure support, networking engineer, implementation consultant, technical account management, data integration, cloud connectivity, stakeholder communication, enterprise technology, IT operations.

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