Technical Customer Success Specialist - 175127

Piper Companies; United States; Remote; USD 30,000 - 48,000; Part time

Job summary

Piper Companies seeks a Technical Customer Success Specialist for a remote 3-month contract. You will partner with customers during implementation, activation, and platform adoption, serving as a technical resource throughout onboarding lifecycle.

Responsibilities include onboarding sessions, VM deployment, API integrations, and coordinating with internal teams to resolve issues and ensure success.

Qualifications

• 2+ years in networking, technical support, implementation, onboarding or related tech role.
• Working knowledge of TCP/IP, DNS, firewall policies, SSH, SNMP and VM deployment.
• Understanding of cybersecurity concepts, CVEs, CVSS, hardening, end-of-life devices.
• Experience explaining technical concepts to customers and leading demos or trainings.
• Bachelor's degree or equivalent professional experience in IT-related fields.

Responsibilities

• Lead onboarding and activation sessions with customer IT teams to deploy platform integrations.
• Assist with VM-based collectors, connectors, and telemetry solutions in customer networks.
• Guide customers on IP addressing, DNS, firewall rules, credentials, and connectivity.
• Support cloud-to-cloud API integrations, onboarding contracts, migrations and adoption.
• Troubleshoot onboarding issues and coordinate with internal teams for escalation.

Skills

Networking

Technical support

Onboarding

Customer success

Demos / training

Education

Bachelor's degree in Information Technology / Computer Science / Cybersecurity / Network Engineering

Tools

Virtual machines

API integrations

Job description

Piper Companies is seeking a Technical Customer Success Specialist to join an established organization within the networking and technology services industry for a remote 3-month contract position (with extensions). The Technical Customer Success Specialist will partner with customers during implementation, activation, and platform adoption efforts while serving as a technical resource throughout the onboarding lifecycle.

Responsibilities of the Technical Customer Success Specialist include:

• Lead customer onboarding and activation sessions, partnering with customer IT teams to deploy and configure platform integrations.
• Assist with implementation of virtual machine-based collectors, connectors, and telemetry solutions within customer network environments.
• Guide customers through technical requirements involving IP addressing, DNS, firewall rules, access credentials, and network connectivity.
• Support cloud-to-cloud API integrations, contract onboarding, platform migrations, and adoption initiatives while ensuring a positive customer experience.
• Troubleshoot onboarding challenges, coordinate issue resolution, and collaborate with internal teams when escalation is required.

Qualifications for the Technical Customer Success Specialist include:

• 2+ years of experience in networking, technical support, implementation, onboarding, customer success, or a related technology-focused role.
• Working knowledge of networking fundamentals including TCP/IP, subnetting, DNS, firewall policies, SSH, SNMP, and virtual machine deployment.
• Understanding of cybersecurity concepts such as CVEs, CVSS scoring, software hardening practices, and end-of-support/end-of-life device considerations.
• Experience communicating technical concepts to customers and conducting demos, training sessions, or implementation meetings.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or equivalent professional experience.

Compensation for the Technical Customer Success Specialist:

Salary Range: $22-$35/hr (USD)

Comprehensive Benefits: Medical, Dental, Vision, sick leave if required by law, and 401K

This job opens for applications on 9/25/26. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: customer onboarding, implementation specialist, network support, technical support, customer success, Cisco networking, telemetry, virtual machines, VM deployment, API integrations, cloud platforms, SaaS onboarding, network configuration, DNS, IP addressing, subnetting, SNMP, SSH, firewall administration, cybersecurity, CVE, CVSS, software hardening, cloud migration, troubleshooting, customer training, platform adoption, professional services, endpoint visibility, infrastructure support, networking engineer, implementation consultant, technical account management, data integration, cloud connectivity, stakeholder communication, enterprise technology, IT operations.

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