Remote Team Lead, Scaled Onboarding & Enablement

Responsive; Fort Worth, Arlington, Dallas (TX, TX, TX); Remote; USD 98,000 - 130,000; Full time

Benefits offered by this job

401k with company matching

Unlimited professional development

4 weeks paid vacation

Mental Wellness Program

Best-in-class health benefits

Job summary

A leading SaaS solutions provider is seeking a Team Lead for Scaled Onboarding to enhance customer onboarding experiences. This role involves designing and optimizing onboarding processes for SMB and mid-market customers while leading a team of consultants. The ideal candidate has 4-6 years of experience in customer onboarding, strong leadership abilities, and analytical skills. Working at this company offers competitive salary and benefits, including access to development resources and a commitment to diversity and inclusion.

Qualifications

• 4-6 years experience in customer onboarding or success within a SaaS environment.
• 2+ years in people leadership or team lead roles.
• Strong analytical mindset leveraging onboarding KPIs.

Responsibilities

• Design and optimize onboarding frameworks for SMB and mid-market customers.
• Lead a team of onboarding consultants to deliver impactful experiences.
• Analyze product data to identify improvement opportunities.

Skills

Customer onboarding

Team leadership

Analytical skills

Collaboration

Tools

Rocketlane

Asana

Looker

Tableau

Job description

A leading SaaS solutions provider is seeking a Team Lead for Scaled Onboarding to enhance customer onboarding experiences. This role involves designing and optimizing onboarding processes for SMB and mid-market customers while leading a team of consultants. The ideal candidate has 4-6 years of experience in customer onboarding, strong leadership abilities, and analytical skills. Working at this company offers competitive salary and benefits, including access to development resources and a commitment to diversity and inclusion.