Onboarding & Growth Manager

SQUIRE; United States; On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Base Salary ($110,000 – $120,000) + Bonus (20%)

New-hire stock grant

100% employer-paid medical, dental, and vision insurance

401K plan with company contribution

Generous PTO and parental leave policies

Job summary

A leading business management platform in the United States is seeking a Manager, Customer Onboarding to oversee a team of Onboarding Specialists. This role will focus on enhancing the customer experience through effective team management and operational improvements. The ideal candidate will have a strong background in implementation leadership within a SaaS company and possess the ability to collaborate with various stakeholders. The position offers a competitive salary and an inclusive benefits package.

Qualifications

• 3+ years of experience in an Implementation Leadership role at a SaaS or growth-stage company.
• Experience working in the SMB space (ACV $1,000–$10,000).
• Proven track record in managing a team executing hundreds of onboardings in a month.

Responsibilities

• Manage a team of 8‑12 Onboarding Specialists and Migration Specialists.
• Drive operational improvements to the organization through various initiatives.
• Ensure onboarding efficiency by managing the customer pipeline.

Skills

Implementation Leadership

Partnering with stakeholders

Data management

Emotional intelligence

Job description

A leading business management platform in the United States is seeking a Manager, Customer Onboarding to oversee a team of Onboarding Specialists. This role will focus on enhancing the customer experience through effective team management and operational improvements. The ideal candidate will have a strong background in implementation leadership within a SaaS company and possess the ability to collaborate with various stakeholders. The position offers a competitive salary and an inclusive benefits package.