Onboarding Team Lead, SaaS Customer Success

Hospitable.com; United States; Remote; USD 93,600 - 104,000; Full time

Benefits offered by this job

Annual bonus pool based on performance

Company equity through $HOST token

35 days off per year

Healthcare benefits

Mental health support

Job summary

A leading software company for short‑term rentals is seeking a Customer Success leader to enhance their onboarding experience. The ideal candidate will have over 4 years in Customer Success and experience managing mid-market implementations. This role involves coaching specialists and improving customer satisfaction. Competitive compensation includes a base salary and performance bonus, with benefits like healthcare and 35 days off annually.

Qualifications

• 4+ years in Customer Success, Onboarding, or Implementation in SaaS.
• At least 2 years in a leadership or mentoring role.
• Experience managing mid‑market or enterprise customer implementations.

Responsibilities

• Lead the Rapid Rollout and Rapid Refresh programs.
• Coach and develop a team of onboarding specialists.
• Improve KPIs like activation, completion, and satisfaction.

Skills

Customer Success

Leadership

Communication

Systems thinking

Passion for hospitality and technology

Job description

A leading software company for short‑term rentals is seeking a Customer Success leader to enhance their onboarding experience. The ideal candidate will have over 4 years in Customer Success and experience managing mid-market implementations. This role involves coaching specialists and improving customer satisfaction. Competitive compensation includes a base salary and performance bonus, with benefits like healthcare and 35 days off annually.