Remote Tax Software QA & Support Analyst

Filed; Oregon; Hybrid; USD 66,000 - 78,000; Full time

Benefits offered by this job

Platinum-level medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid maternity and paternity leave

Minimum 30 days paid holiday

Home office setup budget

Company-wide offsites

Job summary

Filed is the AI tax preparer trusted by America's accounting firms. The role sits between customers and engineering, reproducing reported issues and writing clear tickets so engineers can fix problems quickly.

A tax background and familiarity with major tax platforms help you navigate returns and software used by firms. This fully remote position favors candidates in the Pacific or Mountain time zones, outside New York, with competitive pay in the $66k–$78k range plus equity.

Qualifications

• Hands-on QA or software testing experience with bug repro and write-ups.
• Customer support experience in ticketing systems like Zendesk or Freshdesk.
• Tax background in a firm or software company; familiarity with tax returns.
• Familiarity with major tax platforms (CCH Axcess, UltraTax, Lacerte, ProConnect, Drake, GoSystem).
• Bonus if you’ve used Linear or Jira, browser developer tools or screen recording to capture issues.

Responsibilities

• Reproduce customer-reported issues step by step inside Filed and the tax software firms already use.
• Write clear Linear tickets with exact steps, expected versus actual results, screenshots and sample data, so engineers can act straight away.
• Answering customer tickets quickly and clearly in our support inbox.
• Troubleshooting technical issues and finding workarounds that keep firms moving.
• Verifying fixes before they go back to the customer, and regression testing after releases.
• Spotting patterns across tickets and flagging them before they spread.

Skills

QA testing

Customer support tooling

Tax background

Tax platforms

Bug tracking

Tools

Linear

Jira

Pylon

Zendesk

Intercom

Freshdesk

Browser developer tools

Screen recording

Job description

Filed is the AI tax preparer trusted by America's accounting firms. The role sits between customers and engineering, reproducing reported issues and writing clear tickets so engineers can fix problems quickly.

A tax background and familiarity with major tax platforms help you navigate returns and software used by firms. This fully remote position favors candidates in the Pacific or Mountain time zones, outside New York, with competitive pay in the $66k–$78k range plus equity.