Tax Software QA & Support Champion

Filed; New York (NY); On-site; USD 77,000 - 91,000; Full time

Benefits offered by this job

Platinum medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid maternity and paternity leave

Minimum 30 days paid holiday

Your choice of latest computers

Company-wide offsites

Job summary

Filed is the AI tax preparer trusted by America's accounting firms. We seek a QA/Support specialist to reproduce customer-reported issues, write precise tickets, and collaborate with engineering to ship fixes. You'll handle tickets from leading tax platforms, use Zendesk/Intercom/Jira, and ensure accuracy before release.

The role sits between customers and engineering, with growth into product areas. Salary bands and equity are transparent and consistent across locations; compensation is

Qualifications

• Hands-on QA or software testing experience: you've reproduced bugs and written them up for an engineering team.
• Customer support experience in a ticketing system such as Pylon, Zendesk, Intercom or Freshdesk.
• A tax background, either at a tax or accounting firm, at a tax software company, or preparing returns yourself.
• Familiarity with at least one major tax platform, such as CCH Axcess, UltraTax, Lacerte, ProConnect, Drake or GoSystem.
• Bonus if you've used Linear or Jira, browser developer tools or screen recording to capture issues.

Responsibilities

• Reproducing customer-reported issues step by step, inside Filed and the tax software firms already use.
• Writing clear, complete Linear tickets with exact steps, expected versus actual results, screenshots and sample data, so engineers can act straight away.
• Answering customer tickets quickly and clearly in our support inbox.
• Troubleshooting technical issues and finding workarounds that keep firms moving.
• Verifying fixes before they go back to the customer, and regression testing after releases.
• Spotting patterns across tickets and flagging them before they spread.

Skills

Bug reproduction

Ticket handling

Clear writing

Analytical thinking

Calm under pressure

Tools

Pylon

Zendesk

Intercom

Freshdesk

Linear

Jira

Job description

Filed is the AI tax preparer trusted by America's accounting firms. We seek a QA/Support specialist to reproduce customer-reported issues, write precise tickets, and collaborate with engineering to ship fixes. You'll handle tickets from leading tax platforms, use Zendesk/Intercom/Jira, and ensure accuracy before release.

The role sits between customers and engineering, with growth into product areas. Salary bands and equity are transparent and consistent across locations; compensation is