Remote TAM for Enterprise Solutions & Customer Success

Orkes; Cupertino (CA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Comprehensive health coverage

Flexible PTO

Job summary

Orkes is seeking a Technical Account Manager to provide high-quality technical support and maintain customer relationships. You will be the primary contact for assigned customers, ensuring their success with the company's solutions.

Ideal candidates will have a strong technical background, excellent communication skills, and at least 5 years of experience in a client-facing role. This is a full-time remote position based in California.

Qualifications

• 5+ years experience in enterprise level client-facing work.
• Strong technical background in software and cloud services.
• Excellent communication and interpersonal skills.

Responsibilities

• Serve as primary point of contact for assigned customers.
• Provide expert technical guidance and support.
• Monitor and report on customer account status.
• Ensure successful implementation of products.

Skills

Customer Relationship Management

Technical Support

Project Management

Problem Solving

Communication Skills

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

Project Management Tools

Job description

Orkes is seeking a Technical Account Manager to provide high-quality technical support and maintain customer relationships. You will be the primary contact for assigned customers, ensuring their success with the company's solutions.

Ideal candidates will have a strong technical background, excellent communication skills, and at least 5 years of experience in a client-facing role. This is a full-time remote position based in California.